A LINC Technology Administrator will understand and model the mission and guiding principles of LINC. The Technology Administrator is responsible for maintaining and supporting various infrastructure systems as assigned by the Technology Manager. This individual engages internal LINC staff and external partners as needed to install and maintain hardware resources, software, respond to requests for support, provide training and provide information to improve the user experience when using LINC technology resources.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Travel to LINC sites as needed to maintain hardware and support end-users.
Manage two-way radios used at LINC sites including purchasing, inventory management, troubleshooting and replacement
Prepare and install desktop hardware
Monitor and manage antivirus systems for all desktops and servers
Create and maintain optimal Windows builds for desktop users
Assess desktop computing needs, recommend changes to improve service
Configure and support printing environment
Work with internal business teams and external partners to identify process improvements and other business opportunities
Conduct end-user training as needed
Create and maintain accurate system documentation
Assist with the development of approaches and work plans
Collaborate with business teams and external partners to establish priorities for resolution of system problems and issues
Support production issues as needed
Collaborate with IS team to improve methodologies
Education and/or Experience
Bachelor’s degree in information technology preferred; 3 years of experience working as a network administrator, desktop support analysis or similar. Specifically experience building and supporting Windows desktop machines and working with Windows Server domains and exchange. Previous experience supporting end users and familiarity with a wide range of hardware devices (printers, PC’s, notebooks, tablets, etc.) and network systems including firewalls, routers, switches, and servers.
A strong knowledge of Windows administration, proficiency with Microsoft Office Suite, Microsoft Server products including Exchange and SQL Server and cloud-based technologies such as Microsoft Office 365. Knowledge of network protocols and services (TCP/IP, DNS, DHCP, etc) as well as security principles and practices.
Please email your cover letter and resume to firstname.lastname@example.org.