Technology Administrator

A LINC Technology Administrator will understand and model the mission and guiding principles of LINC. The Technology Administrator is responsible for maintaining and supporting various infrastructure systems as assigned by the Technology Manager. This individual engages internal LINC staff and external partners as needed to install and maintain hardware resources, software, respond to requests for support, provide training and provide information to improve the user experience when using LINC technology resources.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Travel to LINC sites as needed to maintain hardware and support end-users.

  • Manage two-way radios used at LINC sites including purchasing, inventory management, troubleshooting and replacement

  • Prepare and install desktop hardware

  • Monitor and manage antivirus systems for all desktops and servers

  • Create and maintain optimal Windows builds for desktop users

  • Assess desktop computing needs, recommend changes to improve service

  • Configure and support printing environment

  • Work with internal business teams and external partners to identify process improvements and other business opportunities

  • Conduct end-user training as needed

  • Create and maintain accurate system documentation

  • Assist with the development of approaches and work plans

  • Collaborate with business teams and external partners to establish priorities for resolution of system problems and issues

  • Support production issues as needed

  • Collaborate with IS team to improve methodologies

Education and/or Experience
Bachelor’s degree in information technology preferred; 3 years of experience working as a network administrator, desktop support analysis or similar. Specifically experience building and supporting Windows desktop machines and working with Windows Server domains and exchange. Previous experience supporting end users and familiarity with a wide range of hardware devices (printers, PC’s, notebooks, tablets, etc.) and network systems including firewalls, routers, switches, and servers.

A strong knowledge of Windows administration, proficiency with Microsoft Office Suite, Microsoft Server products including Exchange and SQL Server and cloud-based technologies such as Microsoft Office 365. Knowledge of network protocols and services (TCP/IP, DNS, DHCP, etc) as well as security principles and practices.

To apply:

Please email your cover letter and resume to tdevreugd@kclinc.org.

Published on