LINC Information Services and Data System Frequently Asked Questions

NOTE: It is highly recommended that you print a copy of this for reference in case you need assistance and have no internet connection.

LINC Technology Issues:

Email: hd@kclinc.org
Phone: (816) 410-8354

LINC Billing/Payment Questions:

Phone: (816) 889-5055 ext. 1405

NPASS Web Site Address: 

https://www.kclinc-dms.org

LINC Web Mail Web Address:

https://webmail.kclinc.org/owa

Paychex Web Address:

https://landing.paychex.com
(NOTE: Paychex web site is not hosted or managed by LINC)


When is the Help Desk open?

Requesting the help of the LINC IS and Data Departments has now been made even easier.  When you need to contact the IS or Data Department for assistance, simply submit your requests via email to hd@kclinc.org – this will automatically create a helpdesk ticket in our system, which will allow us to better respond to your requests.

You can also contact us from 8:00 am – 5:00 pm Monday – Friday.

Where is the Help Desk?

The Helpdesk is located at our central office - 3100 Broadway, Suite 1100, Kansas City, Missouri 64111.

I forgot my password. Help!

LINC email, main office PC, or remote site PC password: (816) 889-5050 – Ask for George Legg or Kyle Dixon

NPASS password: (816) 889-5050 – Ask for Valerie Scott or Andrew Weisberg

NOTE: For security reasons, we do not give passwords via text or email. We only give passwords either in person or over the phone to that password account’s user.

I suddenly lost the internet. What's wrong?

When it seems as though your computer has lost connection to the internet, try these steps:

If you are at the main LINC office downtown:

  1. The issue might not be your internet connection, it might just be the web page your are trying to access. Try going to a different web page (such as www.google.com).
  2. If you can’t get to any other web pages, then reboot your computer.
  3. If there is no improvement after rebooting your computer, come to the IT office or contact George (extension 1300) or Kyle (extension 1248)

If you are at a remote LINC site:

  1. The issue might not be your internet connection, it might just be the web page your are trying to access. Try going to a different web page (such as www.google.com).
  2. If you can’t get to any other web pages, then reboot your computer.
  3. If you still can’t get to any web pages after rebooting the computer, contact (816) 410-8354 for help.

How do I connect to the printers at my site?

Contact: hd@kclinc.org

My computer is running slow. How can I fix this?

Computer performance can be adversely affected by workload; specifically, the number of programs and windows open/running at a given moment. 

  1. First, if you have more than four or five windows/programs running, try closing a few of them. 
  2. If after closing programs/windows doesn’t improve things, try rebooting your computer. 
  3. If your computer’s performance does not improve even after rebooting, contact: hd@kclinc.org

I have invoices that are incorrect. What should I do?

Contact: hd@kclinc.org

How do I request a new report from NPASS?

Contact: hd@kclinc.org

How do I request new maps or updates to existing maps for my site?

Contact: hd@kclinc.org